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What You Agree To When You Use a2z

These terms set out the rules for your a2z account — how you open it, how you fund it through bKash, Nagad or Rocket, and what we both commit to.

Applies to all a2z account holdersCovers bKash, Nagad and Rocket transactionsEligibility subject to local law and eligible regionsUpdated terms notified via your registered contact
a2z What You Agree To When You Use a2z
TERMS CONTACT

Reach Us About Your Account Terms

If any part of these terms is unclear or you need to flag a concern about your account, our support team is the right first stop. You can reach us through live chat inside your a2z account, by email at the address listed in your account settings, or through the in-app help section on mobile. Response times vary by channel, and we aim to acknowledge every query within one business day.

Live Chat Open live chat from inside your logged-in a2z account. It is the quickest path for questions about your wallet, a pending transaction or a term you want clarified.
Email Support Use the email address shown in your account settings for detailed term queries or formal requests. Include your account ID so we can locate your record without delay.
In-App Help The help section in the a2z mobile experience covers common term questions with short answers. Good for quick checks on payment rules or account wallet behaviour while you are on your phone.
HOW WE OPERATE

How a2z Handles Your Account and Data

We take the security of your account and the accuracy of your transaction records seriously. Every bKash, Nagad and Rocket deposit is logged against your account wallet with a timestamp and reference number you can check under transaction history. Withdrawals go through an identity verification step to confirm the wallet details match the name on your a2z account — this protects you as much as it protects us. We retain account and transaction data for the period required under applicable financial record-keeping standards, after which it is deleted or anonymised.

Transaction Records

Every deposit and withdrawal through bKash, Nagad or Rocket is logged with a reference number. You can view your full transaction history from the wallet section of your account at any time.

Withdrawal Verification

Before a withdrawal is processed, we confirm that your registered wallet details match your account identity. This step keeps your funds from going to the wrong destination and cannot be skipped.

Data Retention

We keep your account and payment records for the period required under applicable rules. Once that period ends, records are deleted or anonymised — we do not hold personal data longer than necessary.

Data Access Requests

You can ask us what personal data we hold on your account and request corrections if anything is wrong. Send the request through live chat or email with your account ID and we will respond within a reasonable timeframe.

Common Questions About a2z Terms

These are the questions we hear most often about account terms, wallet rules and what happens when something goes wrong. If your question is not here, live chat or email support can give you a direct answer.

Yes. Every transaction you make through bKash, Nagad or Rocket is covered by these terms. Payment disputes on the wallet provider side follow their own process, but the credit to your a2z wallet is governed here.

We can update the terms but we will always notify you through your registered contact details before a material change takes effect. Continued use of your account after that notice counts as acceptance of the updated terms.

Depending on the nature of the breach, we may suspend or close your account. If your account is closed, any balance in your wallet will be reviewed and, where eligible, returned to your registered payment method.

Access to a2z services depends on local law and eligible regions. These terms are written under the assumption that you are accessing the platform from a region where it is available. Check your local law if you are unsure.

Contact our support team through live chat or email with your account ID. We will confirm what data we hold and provide it or correct it within a reasonable timeframe, in line with applicable data rules.

The English version of these terms is the controlling version. If you read a translation and something seems different from what you expected, the English text is the one that applies.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.